This workshop will provide participants with incidental counselling and other skills for handling difficult and distressing situations. This workshop provides an approach to working with people from a refugee and asylum seeker background in a range of settings. This service may help: Understand the impact of past and current trauma Understand appropriate emotional responses of […]

This session provides participants with greater understanding, knowledge and skills required to work with interpreters when providing services to people who do not speak English well or at all, covering: Role of interpreters, Role of service provider, Accessing interpreter services, Strategies for communication, case scenarios and role plays.   Working with Interpreters Training: Effective use […]

This session provides the foundational knowledge and understanding needed to work effectively with people from diverse cultural and linguistic backgrounds, covering: overview of migration to Tasmania, the broad concepts of ‘culture’ and cultural competency, experiences of people subject to forced migration, common refugee experiences prior to arrival in Australia, Settlement challenges, cross-cultural communication skills.   […]